Product
AI Contact Center
- – Unified interface for managing voice and text dialogues in real-time
- – Speech analytics powered by AI
- – Transcription and translation of recorded phone calls
What problems do contact centers face?
of clients complain about the lack of a unified inquiry history
Operators often have to ask clients about their issues again because the dialogue history is not saved.
of clients will switch to competitors due to long response times
Hiring new employees does not always proportionally reduce response times.
of clients do not receive adequate answers to their questions
When the knowledge base lacks necessary information, and employee training is insufficient, client satisfaction decreases.
of contact centers struggle with surges in inquiries
With high volumes of incoming requests, clients have to wait on hold for long periods due to a lack of specialists.
of contact centers are forced to increase their hiring expenses
Contact centers often spend more on salaries for new employees, staff training, and maintaining call center infrastructure.
AI Contact Center - your solution
Systematize and analyze customer dialogues in a convenient interface with AI
Respond to customer inquiries from voice and text channels in a single interface in real-time. Handle customer requests received via social media, website widgets, email, and phone calls, reducing wait times and increasing customer satisfaction.
Interact with customers faster using message templates, automated replies, chat forwarding to other managers, and more.
AI integrated into the contact center instantly detects the subject and tone of the inquiry, creating a brief summary of dialogues in 100+ languages.
AI evaluates all calls based on user-specified instructions. The AI can be tasked with determining the country of the call, outgoing and incoming numbers, and summarizing the dialogue.
Call transcription (speech-to-text - STT) is the conversion of speech from an audio format into text.
Transcribe both recorded phone conversations and real-time calls using Google STT and ChatGPT.
Working with transcribed audio files becomes faster and more convenient. You can analyze recordings selectively, for instance, to resolve specific disputes or review all calls at once. For example, if a client first communicates with a bot and then with a live operator, real-time transcription will help the operator avoid repetition and only provide new information to the client.
Improve the performance of sales managers, support specialists, and call center operators.
AI Contact Center Capabilities
Speech AnalyticsEvaluate calls using AI based on predefined instructions, and analyze reports by parameters such as topic and tone of the conversation, brief summary, and lexical analysis.
Dialogue StatusesManage dialogue statuses and create additional tags for more accurate classification.
Scenario SetupCreate scenarios for text and phone dialogues using an intuitive drag-and-drop interface.
Address BookView contact profiles, including social media information, and call them directly through the AI Contact Center interface.
Traffic SourcesTrack the source of website traffic and the page opened during the dialogue to assess the effectiveness of audience acquisition channels.
Inquiry FilterSort inquiries by status, keywords, communication channels, or operator name for quick access to the necessary information.
New standards in customer service with KOMPaaS.tech products.
Virtual PBX
Set up call scenarios and queues, record, transcribe, and analyze calls, manage communication costs, automatically forward calls to the appropriate managers, and much more.
Use basic functions for free and connect additional features such as Smart IVR Menu, Prompter, Virtual Fax, Operator Evaluation, and Auto Callback for missed calls.
Reduce response times and improve the customer experience.
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Chatbot
Instantly respond to customer inquiries with an AI-powered chatbot that processes requests 24/7/365.
Integrate the chatbot with messengers and website widgets for seamless communication at all stages of interaction.
Create conversation scenarios without coding in a user-friendly interface.
Delegate up to 80% of typical requests to the chatbot so that support teams can focus on more complex inquiries.
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Auto Calls
Simplify the work of your AI Contact Center by connecting transactional or mass auto calls to customers.
Set a convenient call schedule, define conversation completion criteria, and speed up customer service with speech synthesis and recognition functionality.
Inform customers about new offers, gather feedback, confirm appointments, and much more, five times faster and cheaper than using human operators.
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