Product

AI Contact Center

– Unified interface for managing voice and text dialogues in real-time
– Speech analytics powered by AI
– Transcription and translation of recorded phone calls

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What problems do contact centers face?

of clients complain about the lack of a unified inquiry history

Operators often have to ask clients about their issues again because the dialogue history is not saved.

of clients will switch to competitors due to long response times

Hiring new employees does not always proportionally reduce response times.

of clients do not receive adequate answers to their questions

When the knowledge base lacks necessary information, and employee training is insufficient, client satisfaction decreases.

of contact centers struggle with surges in inquiries

With high volumes of incoming requests, clients have to wait on hold for long periods due to a lack of specialists.

of contact centers are forced to increase their hiring expenses

Contact centers often spend more on salaries for new employees, staff training, and maintaining call center infrastructure.

AI Contact Center - your solution

Systematize and analyze customer dialogues in a convenient interface with AI

Customer dialogues at your fingertips

Respond to customer inquiries from voice and text channels in a single interface in real-time. Handle customer requests received via social media, website widgets, email, and phone calls, reducing wait times and increasing customer satisfaction.

Interact with customers faster using message templates, automated replies, chat forwarding to other managers, and more.

AI-powered speech analytics to improve service quality

AI integrated into the contact center instantly detects the subject and tone of the inquiry, creating a brief summary of dialogues in 100+ languages.

AI evaluates all calls based on user-specified instructions. The AI can be tasked with determining the country of the call, outgoing and incoming numbers, and summarizing the dialogue.

Recording, transcription, and translation of customer conversations into clear language

Call transcription (speech-to-text - STT) is the conversion of speech from an audio format into text.

Transcribe both recorded phone conversations and real-time calls using Google STT and ChatGPT.

Working with transcribed audio files becomes faster and more convenient. You can analyze recordings selectively, for instance, to resolve specific disputes or review all calls at once. For example, if a client first communicates with a bot and then with a live operator, real-time transcription will help the operator avoid repetition and only provide new information to the client.

Improve the performance of sales managers, support specialists, and call center operators.