Call Statistics

Dashboards for visualizing and analyzing information about business processes and their effectiveness.


How does it work?

KOMPaaS dashboard panel allows you to track:

  1. the number of internal, incoming and outgoing calls
  2. the number of missed calls in queues
  3. total duration of calls per period of time
  4. international calls and their locations
  5. regional calls and their locations

What is it for?

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    Tracking call center team performance

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    Identifying weaknesses of phone service

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    Helping with call costs & work schedule optimization


Activate function

Activate the function independently according to the installation instructions

Set up


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