Solution
Call Transcription
Transcribe any recorded phone conversations into text in one click for in-depth analysis.
- – Ensure following the guidelines of phone customer service
- – Use the detailed information for training and assessments
- – Save time & costs, communicate with your customers effectively
What is Call Transcription?
Call Transcription is a solution based on KOMPaaS Virtual PBX with implementation of Speech-to-Text models by world-known providers.
This solution allows you to convert call recordings into text format automatically and save transcriptions to your VPBX account or other applications.
How does Call Transcription work?
To start using Call Transcription you need to have free virtual disk space to store files, and activate the Call Recording VPBX function or upload audio recordings from your computer.
After enabling the Call Transcription solution, you will be able to select call recordings of a particular customer or call center operator and get transcriptions within a few seconds or minutes, depending on the length of the conversation.
For comparison, manual call transcription can take up to x4 times of a call duration.Transcribed calls can be downloaded as text files to your computer or transferred to other digital tools via API for analyzing controversial situations or assessing the quality of customer service.
Why Choose Call Transcription from KOMPaaS.tech?
Best Speech-to-Text modelsYou can use the most advanced deep learning neural network algorithms for your audio calls recognition.
Over 125 supported languagesWherever your customers are from, you will be able to understand their needs and better your phone service.
Transfer data via APITranscribed phone conversations can be automatically sent to any digital tools, including analytical systems and databases.
Free integrations with CRMYou can connect your CRM and save all call transcriptions directly to corresponding client cards.
Affordable priceThe Call Transcription cost consists of a small subscription fee and a charge per each audio recording.
No need to upgrade equipmentThe highest quality of audio recordings is not required - you can proceed using your regular phone equipment.
How to start using the Call Transcription solution?
- Connect Virtual PBX - from €1.99 per month
- Ensure to have available Disk Storage - from €1.50/GB per month (€0.05/GB per day)
- Activate Call Recording function - from €5.90/month
- Activate Call Transcription - from €5.90/month
- Keep track of the Transcription Fee - from €0.0015 per transaction
Benefits of using Call Transcription
Customer service monitoring
With the help of Call Transcription, you can identify repetitive questions, stop-words and negative reactions to adjust scripts and quickly check large volumes of calls for compliance with company standards to improve customer experience.
Reducing employee costs
By transcribing calls into text files automatically, you can assess the quality of your customer service without a large team of supervisors. All you need is to select the call recordings and choose the text format - no time-consuming operations required.
Boosting call center efficiency
After conducting call transcripts analysis, you can optimize scripts and thus reduce repeat calls, minimize average handling time and help solve customer problems at first contact. One VPBX option will make a significant impact on many major metrics!
Increasing loyalty & retention rates
Detailed information about customer interactions allows to identify common problems and complaints for product improvement. Coupled with service monitoring, it will help encourage repeat purchases and prevent customer loss.
Answers to your questions
